Effective Date: March 2026 | Version 2.0
Terra Nexus, LLC | 81 S Keystone Ave, Upper Darby, PA 19082
+1 215-201-4884 | info@theterranexus.com | theterranexus.com

Terra Nexus, LLC (“Terra Nexus,” “we,” “us,” or “our”) respects the privacy of every individual who interacts with our website, digital advertising campaigns, and partner services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data.

This policy applies to all visitors of theterranexus.com, all individuals who submit information through our advertising landing pages or website forms, all real estate agent partners enrolled in a Terra Nexus plan, and all consumers who engage with Terra Nexus’s social media or digital advertising campaigns.

By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services and contact us to request deletion of any data we may hold about you.

ℹ Terra Nexus does not sell personal data to third parties. We do not engage in cold calling, robocalling, or unsolicited SMS marketing. All consumer communications are initiated only after explicit opt-in consent, in compliance with A2P 10DLC standards and the Telephone Consumer Protection Act (TCPA).

Who We Are & How to Contact Us

Terra Nexus, LLC is a digital marketing company specializing in social media advertising, pay-per-click campaigns, and consumer engagement strategies for the real estate industry. We help real estate buyers and sellers discover and connect with qualified agent partners through consent-based digital marketing.

Data Controller: Terra Nexus, LLC
Address: 81 S Keystone Ave, Upper Darby, PA 19082
Phone: +1 215-201-4884
Email: info@theterranexus.com
Website: theterranexus.com

For all privacy-related inquiries, data requests, or concerns, please contact us at the above email address with the appropriate subject line as specified in Section 13.

Key Definitions

• “Personal Data” means any information that identifies or could reasonably be used to identify a specific individual, including name, email address, phone number, IP address, or any combination thereof.
•  “Consumer” means an individual (home buyer, home seller, or other real estate prospect) who has engaged with a Terra Nexus digital advertising campaign and voluntarily submitted their information through an opt-in form.
• “Partner” means a licensed real estate agent or broker enrolled in a Terra Nexus marketing plan.
• “Processing” means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• “Cookie” means a small data file placed on your browser or device by our website to support analytics, personalization, and advertising functionality.
• “A2P 10DLC” means Application-to-Person 10-Digit Long Code messaging, the regulatory framework governing business SMS communications in the United States.
• “TCPA” means the Telephone Consumer Protection Act, U.S. federal law governing telephone and SMS marketing communications.
• “CCPA” means the California Consumer Privacy Act, which grants California residents specific rights regarding their personal data.
• “GDPR” means the General Data Protection Regulation, the European Union’s data protection framework.

What Personal Data We Collect

The table below provides a comprehensive inventory of the personal data we collect, its source, and why we collect it:

Category Data Collected Source Purpose
Identity Full name, username, professional license number Forms, account setup Account management, partner verification
Contact Email address, phone number (including mobile), mailing address Forms, account setup Communication, inquiry delivery, SMS notifications
Professional Brokerage name, license state, service territory, job title Enrollment forms Territory assignment, compliance verification
Financial Billing address, payment confirmation (no card data stored) Purchase checkout Transaction processing via third-party payment processor
Technical IP address, browser type, OS, referral URL, device type, session duration Website analytics cookies Website improvement, fraud prevention, ad performance
Marketing & Usage Campaign interaction data, dashboard activity, ad click behavior Platform analytics, Meta/Google pixels Campaign optimization, remarketing, performance reporting
Consumer Inquiry Data Consumer contact details, engagement recordings (where applicable) Opt-in campaign forms Matching and delivering inquiries to Partner agents
Communications Email correspondence, SMS interactions, support ticket history Direct interaction Service delivery, dispute resolution, compliance records

⚠ We do not collect or store payment card numbers, CVV codes, or full bank account details. All payment processing is handled by certified third-party payment processors (such as Stripe) that maintain PCI-DSS compliance. We receive only a payment confirmation token.

How We Collect Personal Data

4.1 Directly From You
We collect personal data directly when you: fill out a contact, inquiry, or partner application form on our website; create or manage a Terra Nexus Partner account; purchase a Terra Nexus plan; communicate with our team via email, phone, or chat; or subscribe to our newsletter.

b: Through Digital Advertising Campaigns
When consumers interact with our social media advertisements on platforms such as Facebook or Instagram and submit their details through a landing page form, we receive that data as a voluntary opt-in submission. These submissions are the primary source of consumer inquiry data that we use to facilitate real estate connections on behalf of our Partner agents.

c: Automatically Through Website Technology
When you visit theterranexus.com, we automatically collect certain technical data through cookies, pixel tags, and similar tracking technologies. This includes your IP address, browser type, operating system, pages viewed, time on site, and referral URL. This data is used for analytics, security monitoring, and advertising optimization.

d: From Third-Party Platforms

We may receive limited data from advertising platforms (such as Meta and Google) in the form of aggregated campaign performance metrics, audience insights, and conversion event data. This data is used solely to improve campaign effectiveness and is subject to those platforms’ own privacy policies.

How We Use Your Personal Data

Terra Nexus uses personal data for the following purposes, each supported by a lawful basis:

Service Delivery
We use Partner data to manage accounts, deliver consumer inquiries, assign exclusive territories, provide dashboard access, and facilitate live call transfers. We use consumer inquiry data to match consumers with the most appropriate agent partner in their market area.

Communications
We use contact information to send service-related notifications, account updates, campaign performance reports, and support communications. We send marketing emails and SMS notifications only to individuals who have provided explicit consent. All marketing communications include a clear opt-out mechanism.

A2P 10DLC SMS Communications
Terra Nexus sends SMS messages to consumers who have opted in through our advertising landing pages and to Partner agents who have consented during account enrollment. All SMS communications are conducted through registered A2P 10DLC campaigns approved by The Campaign Registry (TCR). We do not send unsolicited SMS messages to any individual. Consumers and Partners may opt out of SMS at any time by replying STOP.

★ A2P 10DLC Compliance Statement: Terra Nexus is a registered business sender under the A2P 10DLC framework. All outbound SMS campaigns are registered with TCR under approved use cases. Message content, frequency, and opt-out mechanisms comply with CTIA Messaging Principles and all major carrier requirements. No consumer SMS is sent without prior express written consent.

Advertising & Remarketing
We use technical data and email addresses (via encrypted matching) to serve targeted advertising to current and prospective Partners on platforms including Google Ads and Meta Ads. This may include remarketing to past website visitors. You can opt out of interest-based advertising through your browser settings or the platform’s own ad preference tools.

Legal & Compliance
We may use personal data to comply with applicable laws and regulations, respond to legal process, enforce our Terms and Conditions, resolve disputes, and protect the rights and safety of Terra Nexus and its users.

Cookies & Tracking Technologies

Terra Nexus uses cookies and similar technologies on our website and landing pages for the following purposes:

• Essential Cookies: Required for basic website functionality, security, and session management. These cannot be disabled without affecting site performance.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Advertising Cookies: Used by platforms such as Meta Pixel and Google Tag Manager to measure the effectiveness of our ad campaigns and serve relevant ads to users who have visited our site.
• Preference Cookies: Store your preferences (such as language or form autofill) to improve your experience on return visits.

You can manage or disable non-essential cookies through your browser settings or through consent management tools displayed on our website. Note that disabling certain cookies may affect the functionality of some pages. For more information about managing cookies, visit aboutcookies.org.

How We Share Personal Data

Terra Nexus does not sell your personal data. We do not rent or trade personal data with third parties for their own marketing purposes. We may share personal data only in the following limited circumstances:

a: Partner Agents
Consumer inquiry data (name, contact information, engagement details) is shared with the exclusively assigned Terra Nexus Partner agent in the consumer’s geographic area for the sole purpose of facilitating that consumer’s stated real estate need. Consumers consent to this sharing at the time of opt-in.

b: Service Providers
We share data with carefully vetted third-party service providers who perform functions on our behalf, including cloud hosting providers, payment processors, CRM platforms, email marketing platforms, and customer support tools. All service providers are contractually obligated to process data only as directed by Terra Nexus and to maintain appropriate security standards.

c: Advertising Platforms
We share encrypted or hashed email addresses with advertising platforms (Meta, Google) for the purpose of audience matching and campaign targeting. These platforms receive only the hashed data and are bound by their own data processing agreements. We do not share plaintext contact lists with advertising platforms.

d: Legal Requirements
We may disclose personal data if required to do so by law, court order, regulatory authority, or to protect the rights, property, or safety of Terra Nexus, its users, or the public.

e: Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal data held by Terra Nexus may be transferred to the successor entity as part of that transaction. We will notify affected users via email and/or a prominent notice on our website prior to any such transfer, and the acquiring entity will be bound by the terms of this Privacy Policy.

f: Corporate Affiliates
We may share data with corporate affiliates for purposes consistent with this Privacy Policy. All affiliates are required to honor this policy in all processing activities.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. General retention guidelines:

• Partner account data: Retained for the duration of the active partnership plus 3 years after account closure (for contractual dispute resolution and tax compliance purposes)
• Consumer inquiry data: Retained for up to 2 years from the date of delivery to a Partner agent, or until deletion is requested by the consumer
• SMS consent records: Retained for a minimum of 4 years from the date of consent, in compliance with TCPA recordkeeping requirements
• Financial transaction records: Retained for 7 years in accordance with IRS recordkeeping guidelines
• Website analytics data: Retained in aggregated, anonymized form for up to 26 months
• Marketing communication records: Retained for 2 years from the last interaction

When data is no longer required for its stated purpose and no legal obligation requires its continued retention, we will securely delete or anonymize it. Anonymized data (from which all identifying information has been removed) may be retained indefinitely for statistical and research purposes.

Data Security

Terra Nexus implements industry-standard technical and organizational security measures to protect personal data from unauthorized access, use, alteration, or disclosure. Our security practices include:

• Encryption of data in transit using TLS/SSL protocols on all website and platform communications
• Encryption of sensitive data at rest using AES-256 or equivalent encryption standards
• Role-based access controls limiting data access to authorized personnel with a legitimate business need
• Regular security assessments, vulnerability scanning, and penetration testing
• Employee security training and confidentiality agreements
• Incident response procedures for detecting, reporting, and responding to data breaches

⚠ Despite our best efforts, no digital system is entirely immune to security risks. If you believe your account or personal data may have been compromised, please contact us immediately at info@theterranexus.com or +1 215-201-4884.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law and within the timeframes required by those laws.

International Data Transfers

Terra Nexus is based in the United States. If you are located outside the United States, please be aware that your personal data will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

For users in the European Economic Area (EEA) or United Kingdom, we apply appropriate safeguards for cross-border data transfers, including reliance on Standard Contractual Clauses (SCCs) approved by the European Commission where applicable. If you have questions about international transfers of your data, please contact us at info@theterranexus.com

A2P 10DLC SMS Compliance & Your SMS Privacy Rights
Critical Compliance Section

Terra Nexus takes its SMS communication obligations seriously. This section explains your rights specifically in relation to SMS messaging and our A2P 10DLC compliance framework.

a: How Consent Is Collected

Before sending any SMS message to a consumer or Partner, Terra Nexus obtains explicit prior written consent. Consent is collected through clearly labeled opt-in checkboxes on our website forms and advertising landing pages. The consent language clearly states: (a) that the individual is agreeing to receive SMS messages from Terra Nexus; (b) the general types of messages they will receive; (c) that message and data rates may apply; and (d) how to opt out.

b: Your SMS Opt-Out Rights

You may withdraw your consent to receive SMS messages from Terra Nexus at any time, at no cost to you, by replying STOP to any message you receive. Upon receiving your opt-out request:

• Terra Nexus will send one final confirmation message acknowledging your opt-out
• Your number will be added to our internal do-not-contact list and suppressed from all future campaigns immediately
• Your opt-out preference will be honored across all Terra Nexus messaging campaigns
• Opting out of SMS does not affect your email communications, account status, or any contractual obligations

c: Re-Subscribing to SMS

If you have opted out and wish to re-subscribe, you may do so by texting START to any Terra Nexus number or by re-submitting your consent through our website forms. Your re-subscription will be recorded and maintained for compliance purposes.

d: HELP Keyword

If you need assistance related to SMS communications, reply HELP to any Terra Nexus message. You will receive a response with contact information for our support team. You may also reach us at info@theterranexus.com or +1 215-201-4884.

e: SMS Data Privacy

Terra Nexus does not share your mobile phone number with third parties for their own SMS marketing purposes. Phone numbers used for A2P 10DLC messaging are stored securely and subject to the same data protection measures described in Section 9. SMS consent records are retained for a minimum of 4 years in compliance with TCPA requirements.

f: Message Frequency & Costs

Message frequency varies by account type and campaign activity. Partners typically receive between 1 and 10 SMS notifications per week depending on inquiry volume. Consumers may receive between 1 and 5 messages related to their real estate inquiry follow-up, after which messaging frequency decreases significantly. Message and data rates may apply based on your wireless carrier plan.

★ A2P 10DLC Registration: Terra Nexus is registered with The Campaign Registry (TCR) under the A2P 10DLC framework. Our campaigns are approved and operate under carrier-compliant use cases. We comply with all CTIA Messaging Principles and applicable carrier guidelines. Unauthorized use of our messaging infrastructure is prohibited.

Children’s Privacy

Terra Nexus’s services are intended solely for adults (18 years of age or older). We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete that data from our systems. If you believe we may have collected data from a child under 18, please contact us immediately at info@theterranexus.com

Your Privacy Rights CCPA | GDPR | General Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. The table below summarizes these rights and how to exercise them:

Right What It Means How to Exercise It
Right of Access Obtain a copy of the personal data we hold about you Email info@theterranexus.com with subject “Data Access Request”
Right to Correction Request correction of inaccurate or incomplete data Email info@theterranexus.com with subject “Data Correction Request”
Right to Deletion Request deletion of your personal data (subject to legal retention obligations) Email info@theterranexus.com with subject “Data Deletion Request”
Right to Opt Out of Marketing Stop receiving marketing emails or SMS from Terra Nexus Click unsubscribe in any email, or reply STOP to any SMS
Right to Data Portability (GDPR) Receive your data in a structured, machine-readable format Email info@theterranexus.com with subject “Data Portability Request”
Right to Restrict Processing (GDPR) Limit how we use your data under certain circumstances Email info@theterranexus.com with the specific restriction requested
CCPA – Right to Know & Delete California residents may request disclosure of data categories collected and request deletion Submit request to info@theterranexus.com or call +1 215-201-4884
CCPA – Right to Non-Discrimination You will not be denied services for exercising your CCPA rights Automatically honored — no action required

We will respond to all verified data rights requests within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days and will notify you of any extension. We may require identity verification before processing your request to protect against fraudulent access to your data.

Terra Nexus does not sell personal data, so there is no “opt out of data sale” action required. However, we honor this right explicitly for California residents under the CCPA and will process any related requests promptly.

ℹ To submit any privacy rights request, email info@theterranexus.com with a clear subject line (e.g., “Data Deletion Request” or “CCPA Request”) and include your full name, email address associated with your account or inquiry, and a description of your request.

External Links & Third-Party Platforms

Our website and advertising campaigns may contain links to third-party websites, social media platforms, and advertising networks. Terra Nexus is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit. The inclusion of a link on our site does not constitute endorsement of that website or its privacy practices.

Additional Disclosures for California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the following additional rights:
• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by Terra Nexus and our service providers
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (Note: Terra Nexus does not sell personal information)
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising any of the above rights

California residents may submit requests by emailing info@theterranexus.com or calling +1 215-201-4884. We will acknowledge your request within 10 business days and fulfill it within 45 calendar days (extendable by an additional 45 days with notice). We do not charge a fee for processing reasonable requests.

Additional Disclosures for EU & UK Residents (GDPR/UK GDPR)

For individuals in the European Economic Area (EEA) or United Kingdom, Terra Nexus processes personal data under the following lawful bases:
• Contract: Processing necessary to fulfill our service agreement with Partner agents
• Legitimate Interests: Processing for fraud prevention, security, analytics, and service improvement, where these interests are not overridden by your rights
• Consent: Processing for marketing communications, SMS messaging, and advertising targeting, where you have given explicit consent
• Legal Obligation: Processing required to comply with applicable law

EU and UK residents have the right to lodge a complaint with their national data protection authority if they believe their data has been processed in violation of applicable law. In the EU, you may contact your local supervisory authority. In the UK, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Privacy Policy

Terra Nexus may update this Privacy Policy periodically to reflect changes in our data practices, services, or applicable law. Material changes will be communicated to active Partners and newsletter subscribers via email at least 14 days before taking effect. A notice will also be posted prominently on our website for the same period.

The “Effective Date” at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

All prior versions of this Privacy Policy are available upon request by emailing info@theterranexus.com

Privacy Questions or Requests?
We take your privacy seriously and are here to help.
info@theterranexus.com | +1 215-201-4884
81 S Keystone Ave, Upper Darby, PA 19082